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Troubleshooting
Troubleshooting (cont’d.)
Remote Connectivity Troubleshooting
Error Possible Causes Solutions
• There is no picture
on selected channels
/ camera picture is
not being displayed
• Camera cables are loose or
have become disconnected
• Check the camera video cable and connections
• Disconnect and reconnect the cable at the DVR
and at the Camera
• Try moving the camera to another channel or use
another cable
• The image on the
DVR appears, but
does not have sound
• Audio cables are loose or have
been disconnected
• Check the AUDIO connections to the DVR
• Audio channel is set to OFF in
the system menu
• Open Main Menu>Camera Setup. Ensure the
volume bar is set to the highest settings.
• Audio is associated with the
wrong video channel
• Audio is only available for channel 1—connect the
audio capable camera to channel 1 to avoid
confusion
• My system does not
seem to be recording
• Continuous Recording may be
disabled
• Right-click in live view, and click the RECORD ON/
OFF button. Ensure the "R" symbol appears in the
channels—
ATTENTION: For security, it is highly
recommended to keep Continuous Recording ON at
all times
Error Possible Causes Solutions
• I cannot connect to
the system using a
DDNS URL
• No internet connection
• A DDNS account was not
created
• Incorrect DDNS URL
• DDNS not enabled on the
system
• Ensure the DVR is connected to a high speed
internet connection.
• Ensure that you have created a DDNS account.
• Ensure that you type the URL in full
ie: http://tomsmith.digimerge.net:80.
• Ensure there are no spelling errors in the
URL.
• Include http:// and the port number of your
system in the URL.
• Ensure DDNS is enabled on your system.
• I receive an error
when I try to log in to
the system
• Incorrect user name and
password
• The default user name is: admin
• The default password is: 000000
• Ensure that caps lock is disabled. The password
and user name are case sensitive.
- DH100 Series 1
- General Precautions 4
- FCC CLASS A NOTICE 5
- Features 6
- TABLE OF CONTENTS 7
- GETTING STARTED 13
- BASIC SETUP 14
- FRONT PANEL 15
- REAR PANEL 16
- REMOTE CONTROL 17
- Mouse Control 18
- Adjusting system values 18
- USING THE SYSTEM 19
- On-Screen Display 20
- About the Quick Menu 21
- Setting the Time 22
- Multi-Screen Display 23
- Record On/Off 24
- REC icon 24
- RECORDING 25
- Recording Audio 26
- QUICK PLAYBACK 27
- Drag to change field of view 28
- Event Search 29
- Time Search 31
- File Search 32
- Backing up Video 32
- From and To date fields 33
- SETTING UP SEQUENCING 34
- SETTING UP MOTION RECORDING 35
- Click on the desired schedule 36
- Select Enable 36
- Schedule Motion 36
- Setting up Motion Recording 37
- DISPLAY SETUP MENU 38
- USING THE MAIN MENU 39
- RECORD SETUP 40
- EVENT SETUP 41
- SCHEDULE SETUP 42
- Holiday Setup 43
- CAMERA SETUP 44
- PTZ SETUP 44
- NETWORK SETUP 45
- HTTP Setup 46
- DDNS Setup 46
- Mail Setup 47
- SYSTEM SETUP 48
- Display Setup 49
- Date/Time Setup 49
- Device Setup 50
- Buzzer & Relay Setup 50
- AV Output SETUP 51
- Account Setup 51
- UTILITIES 52
- Using the Main Menu 53
- Information 54
- System Requirements 55
- Prerequisites 55
- Installing CMS-DH 56
- Starting CMS-DH 57
- 2. Click the Offline button 58
- Video feed from DVR #1 62
- Video feed from DVR #2 62
- Virtual DVR icon 63
- Adding Users 66
- Playing Back Recorded Video 68
- Remote Search 69
- Local Search 70
- Saving Video Files 71
- Converting video files to AVI 72
- Schedule Backup 73
- Taking Screen Captures 75
- Viewing File Download Status 75
- Changing viewing modes 76
- Sequencing 76
- Camera list 77
- E-Map button 77
- E-Map Setup 78
- Viewing Video on E-Map 79
- Adding Multiple E-Maps 80
- Viewing DVR Health 81
- Closing Windows 81
- Locking Windows 81
- Enter the start and stop 82
- Select an event type from 82
- Search button 82
- CMS-DH System Log 83
- Setting PTZ Pre-Sets 84
- System Setup 85
- Right-click on 86
- REMOTE VIEWING ON THE MAC 92
- Remote Viewing on the Mac 93
- REMOTE VIEWING ON THE PC 94
- Remote Viewing on the PC 95
- MOBILE CONNECTIVITY 96
- To connect to your DVR: 98
- Next, tap the Delete button 98
- Controlling PTZ Cameras 99
- Configuring the Relay Menu 100
- Android-based Devices 101
- Mobile Connectivity 102
- Blackberry 104
- Options folder 105
- APN address 105
- Functions and Features 108
- What Do I Need? 110
- IP address & Port number 111
- MAC address 111
- Installation 113
- Finish button 114
- Configuration 115
- 80 under 116
- Step 4: Test your Connection 117
- Configuring Multiple Routers 117
- Scenario B: Multiple Routers 118
- Create a DDNS account 120
- Enter personal information 120
- System information 120
- Username: 121
- Domain name*: 121
- Password: 121
- Connect to T+ and T 122
- 8-channel model shown 122
- OUT MONITOR 123
- Access Quick Menu 125
- Navigate Menus 125
- Select Split Screen View 125
- Access Playback Mode 125
- ALARM or SENSOR 126
- Removing the Hard Drive 128
- Slide cover 129
- Replacing the Hard Drive 130
- Formatting the Hard Drive 131
- *8-channel model shown 132
- TROUBLESHOOTING 133
- Troubleshooting (cont’d.) 134
- Need Help? 135
- IT’S ALL ON THE WEB! 140
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