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149
Troubleshooting
Remote Connectivity Trouble Shooting
• My system does not
seem to be recording
• Continuous recording may be
disabled
• Press / on the front panel, or on the
remote control or Virtual Remote—ATTENTION:
For security, it is highly recommended to keep
continuous recording ON at all times
• Cameras may be disabled • Open Main Menu>Record. Make sure cameras
are ON
• Motion detection is enabled • Motion detection means the camera will only
record when motion is detected. Open Main
Menu
>Record to enable/disable motion detection
on specific cameras
Error Possible Causes Solutions
• I cannot connect to
the s
ystem using a
DDNS URL
• No internet connection
• A DDNS account was not
created
• Incorrect DDNS URL
• DDNS not enabled on the
sys
tem
• Ensure the DVR is connected to a high speed
intern
et connection.
• Ensure that you have created a DDNS account.
• Ensure that you type the URL in full
ie: http://tomsmith.digimerge.net:80.
• Ensure there are no spelling errors in the
URL.
• Include http:// and the port number of your
sy
stem in the URL.
• Ensure DDNS is enabled on your system.
• I receive an error
whe
n I try to log in to
the system
• Incorrect user name and
password
• The default user name is: admin
• The default password is: 000000
• Ensure that caps lock is disabled. The password
and user name are case sensitive.
- General Precautions 4
- FCC CLASS A NOTICE 5
- Features 6
- TABLE OF CONTENTS 7
- GETTING STARTED 11
- BASIC SETUP 12
- FRONT PANEL 13
- Front Panel (cont’d.) 14
- REAR PANEL 15
- REMOTE CONTROL 16
- MOUSE CONTROL 17
- USING THE SYSTEM 18
- Password 19
- On-Screen Display 20
- Using the Virtual Remote 21
- Using the Virtual Keyboard 22
- Setting the Time 23
- Multi-Screen Display 24
- STWX to scan the image 25
- RECORDING 26
- Video Loss 28
- Select camera 29
- Select all 29
- Custom Select 29
- De-select all 29
- Recording 31
- Schedule Recording 32
- Recording Audio 32
- PLAYBACK 33
- WX to select the month 34
- USING THE MAIN MENU 35
- Sequential Setup 36
- CONFIGURING MOTION 37
- SCHEDULE 38
- Stopping Scheduled Recording 39
- Overnight Recording 39
- + / - to adjust the 40
- Figure 18.1 Email menu 42
- For example: 43
- Figure 19.0 Setup menu 44
- Figure 19.1 Account menu 44
- Formatting Disks 45
- Disk Monitor 45
- Auto Delete 45
- Figure 19.3 Update menu 46
- Figure 19.4 System Info menu 46
- USB Flash Drive 47
- External USB HDD 48
- USB CD/DVD-RW 48
- Time Search and Backup 49
- Viewing Backup Video 50
- Using MCD Player 51
- System Requirements 53
- Installing CMS-DH 54
- Starting CMS-DH 55
- 2. Click the Offline button 56
- Video feed from DVR #1 60
- Video feed from DVR #2 60
- Virtual DVR icon 61
- Adding Users 64
- Playing back recorded video 66
- Remote Search 67
- Local Search 68
- Saving Video Files 69
- Converting video files to AVI 70
- Schedule Backup 71
- Taking Screen Captures 73
- Viewing File Download Status 73
- Changing viewing modes 74
- Sequencing 74
- Camera list 75
- E-Map button 75
- E-Map Setup 76
- Viewing video on E-Map 77
- Adding Multiple E-Maps 78
- Viewing DVR Health 79
- Closing windows 79
- Locking Windows 79
- Enter the start and stop 80
- Select an event type from 80
- Search button 80
- CMS-DH System Log 81
- Setting PTZ Pre-Sets 82
- System Setup 83
- Right-click on 85
- Configuring Alarm Output 86
- POS Data Search 90
- Installation Steps 92
- Enter image name 95
- Configuring OSD Settings 96
- Searching for video remotely 96
- Download Progress bar 97
- Playback Window 98
- Searching for video locally 99
- Configuring PTZ settings 100
- Using the iSMS Client 101
- PTZ Controls cont’d 101
- Configuring the iSMS Client 103
- Compatible Devices 104
- Prerequisites 105
- + button 106
- Connecting to your DVR 107
- Rotating the Screen 109
- Changing Viewing Modes 109
- Device Control 112
- Enter DVR name 114
- BLACKBERRY 118
- Options folder 120
- APN address 120
- Viewing Tips 121
- DVR (cont’d.) 123
- Dimensions 123
- What Do I Need? 124
- Figure 40.0 DVR Status screen 125
- Installation 127
- Finish button 128
- Configuration 129
- 80 under 130
- Step 4: Test your connection 131
- Configuring multiple routers 131
- Scearnio B: Multiple Routers 132
- IP Address: 192.168.1.100 132
- Username: 135
- Domain name*: 135
- Password: 135
- Figure 41.3 DDNS menu 136
- Before You Begin 137
- (the name of your dvr) 140
- PTZ CAMERA 141
- (not included) 141
- Using a PTZ Camera 142
- + / - to zoom in and out 143
- Compatible PTZ Cameras 144
- EXTERNAL MONITORS 145
- *8-channel model shown 146
- + and - 147
- Removing the Hard Drive 149
- Replacing the Hard Drive 150
- Formatting the Hard Drive 151
- Playing AVI Files 154
- INTERNET EXPLORER 155
- Using Live Viewer 156
- TROUBLESHOOTING 157
- Troubleshooting (cont’d.) 158
- Troubleshooting 160
- Need Help? 161
- IT’S ALL ON THE WEB! 164
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